Monthly Archives: April 2017

mobile-app-development

Why investing in Mobile App Development is such a good idea

The World has Gone Mobile

Today’s customers own multiple devices either for social engagement, news and of course, shopping. They are using their smartphones to find local businesses, to get reviews, quality feedback and recommendations. Mobile channels have increasingly replaced the traditional shopping window. This means that just having a website is no longer enough. Even if it is responsive. To grow bigger online, you need to have a Facebook page for reviews and special offers, an Instagram profile for generating cool customer feedback, a Twitter account for quick and brief info placement, a YouTube channel, Pinterest boards… But as thrives grow, you most of all need an intuitive purchasing and browsing alternative – a mobile app. This user turnout from desktop to mobile is the switch you need to grab, immediately. The customers truly rely on the mobile apps and they expect every business or brand to have its own dedicated one. This makes the mobile app development a necessity in gaining market competitiveness over other business, larger customer base, and of course, better sales.

Mobile-Application-Development

The vital pulse of your business

The quick and on-demand access to information and various solutions creates indispensable comfort and convenience among the customers, thus making your base grow bigger. Being an inseparable part of their everyday living, always in their pocket or even better in their hands will make your business truly stand out. And this is not it! You can use your app as a marketing tool for promotion and advertising of your business. There are endless pros and reasons why a business should invest in mobile app development, and below is a brief list of the most important ones.

Bond with your customers being visible at all times

Bonding is important, especially in building strong customers base. Given the fact that most of the millennials have gone on mobile a while ago and that they spend at least 2 hours a day on their smartphones, you would definitely want to be “in the way”. Also, most of the users out there find mobile apps easier to use than websites, since the main purpose of an app is exactly that – to offer a next level of usability. It is quite hard to engage new and emerging customers with outdated techniques, right? And placing your business in the customer’s smartphone makes your company as flexible as customers expect it to be. Once installed, your custom mobile app will bring your customer’s experience in an entirely new level. They will be able to easily reach your support team, quickly view and shop your products and services and simply “rely” on your brand being here for them. You’ll be able to provide value for them enabling them to collect loyalty points. This rapidly increases the trust and recognition among the targeted audience, creating even more downloads and of course, many advantages your company.

Your direct Marketing Channelmobile-app-development

Think of your mobile app as your On-The-Go Marketing tool. Since, one of the biggest benefits will be ability to place all your information, including sales and special offers and promotions, right in front of your customer’s fingertips. They will be able to access your offers from anywhere and at any given time, even in the middle of the night. This will automatically make your company a top-of-the-mind option to the customers and when they’ll need to purchase something they more likely go to you rather than other brand. Also, with the apps push notifications you can get even close to interaction with them, reminding them about the novelties and benefits for them as your app’s users. And with the right placement you could easily gain regular app usage and with regular app usage you’ll reinforce your business, resulting in better service and ultimately, better sales.

Build and improve brand recognition

You have built brand recognition when a customer wants to buy a product or service and your brand is the first one to come on his mind. Well, a mobile app will help you reach exactly that. It will improve your business and brand awareness. Like any other advertising tool, except your app will be placed in your customer’s hand, constantly looking at it, scrolling it and experiencing it at fullest. So it is truly important to have all the features your customers would like, at the same time making it functional, stylish, informative, and well branded and beautifully designed. This will work best for your brand. And as you do so, the customers will involve in the app, but moreover, they will involve into your brand, products and services.

Next level of customer engagement

Think of your app as a one point stop for your customers. The place where they will be able to get all the information they’ll need, and most importantly, the way to reach you. Having a custom developed mobile app will change the communication with the customers and bring it to a next level. And communication is really important to the customers. Being able to interact with your business wherever they are will make your brand even more relevant and attractive. It will boost interest among the audience and increase engagement. And once you reach satisfactory customer engagement, you will be able to improve your social standing. And the millennials are obsessed with the social Medias. So your app will be your social platform. Make sure you integrate features like comments, likes and shares. Your content updates will immediately notify your customers, making them able to share the content over the social media platforms and continue the conversation out there. These features will definitely make your customers spend even more time on your app, become part of a community grow your brand as a customer-oriented business.

Collect and Analyze data real-timemobile_apps

Data is important, but getting it and analyzing it can be slow and stressful process. Well, not with a mobile app. It will save your day and you budget since focus groups and questionnaires can be expensive and time consuming. The mobile app captures all the customer preference and action information real-time. You can then use this data to deliver personalized content relevant to the exact customer using your app at the moment. You can use their location and profile information so you create personalized offers tailored to the data you’ve received, making your app more attractive to every one of your customers. But, make sure you inform your customers about data collection program explaining that it will be make their customer experience better, but give them an option to opt-in. And once you hook them and have their trust, use it wisely and avoid disappointing them.

So it is no longer a question that investing in mobile app/software development is important for your business. But to make it work and to make it successful, you would need to invest in professional development to make sure you stand in front of your competitors. The Orange Interactive Technology team of experts will help you create well thought action plans and mobile app development tailored for your business purposes.

email marketing

Maximizing email marketing success

Emails are forever

Yes, we’re consuming the social days and people mostly receive all the information from the Social Medias. But in marketing terms, some goodies like direct marketing and email marketing are essential in every brand’s strategy. You may find this strange, since Social Medias segment your audience like no other media can, but know that good email campaign can build you strong customer relationships, provide you with some valuable data and even boost your ROI. But, no email campaign is easy to execute.  And it is not only the execution. As soon as you send that email, you need to maintain the focus and effectiveness in all your next campaigns. email marketingThis means having your customers get attracted by your subject, having them open your email, read the content and most of all, not deleting the email.

Treat your email campaign like every other advertising campaign you have. Convey your message to the right audience, with the right tone of voice, with the exact edginess the consumer would like to receive and with the effectiveness like all your other ads you place. Email is the medium that is and will be forever, so below are few tips for having a successful email marketing campaign.

Who is this mail for?

Know your audience. This is the first must-have in delivering a successful email marketing campaign. Yes, your subject will ultimately attract the customers, but not if it reaches a wrong ones. Consider your customers the most valuable asset you have and place them in a clean neat list. Know their interests, free time and internet habits. Never ever spam everybody with your emails. And most importantly, don’t ever assume “they might like”, Know if they’re going to like, since this is the only thing that matters. Start with building your list. email marketingThe easiest thing you can do is offer your customers free sampling or discounts in order to receive permission for their contact details. As soon as you have the permission focus on asking hem the precise questions you need, guarantying your customers on data security. Ask only what you need and never too much since too many questions will lose your potential customers. Have a visible unsubscribe option for them, to make them sure they’re not obligated to follow you, but they’re doing it because they want to know more about your brand and products. Never spam. Never! Have a clear privacy policy that never fades your customers’ trust. And last but not least, always make sure that your list is up to date. Mail addresses change but you need to track the return emails and always reach your customers.

Set your objectives and start with them

It is the same when starting a new business. You have to have a clear and moreover achievable objective and purpose of the business itself. Understanding the objective of sending emails will lead to the path of success. Understand your emails as a whole of several important fragments that equally produce deliverables. When having an objective for the overall email campaign, you don’t just focus on your subject alone. The subject will have the desired click, but if the content doesn’t deliver what your readers were interested within the subject, your email goes to trash. Keep the close connection between the subject and the body of the email. Even if your email has outstanding content, if it is not related to the subject and is not in the customer’s field of interest or is too misleading, the customer will not read the email. Both your broad and narrow objectives should be in line with your audience. Mix and match and deliver meaningful email content that will eventually be beneficial for both you and the readers.

Catch the reader’s attention: use catchy but clear subject

Yes, his majesty, the subject. It is important to make it catchy to grab the reader’s attention, but more important is to deliver a message that will genuinely generate an interest in reading the entire mail. Be honest. Tell them exactly what your email is about. If your email is beneficial for them, let them know within your subject. email marketingThink about what you will say and how will you say it. If possible, write your subject so it generates an instant emotion about your email. Curiosity would be the perfect emotion to create, but urgency and sympathy will also do the work. Or you can simply go with call to action. Intriguing yet inspiring subject line delivers higher click-to-open rate. But, try to loose “FREE” in your subject. This is often used by selling spammers and most likely will not be clicked. Think more in terms of an opening line to a conversation you’re about to have with your customer. You grab his interest with the introduction but continue his interest with the content of your conversation.

Converse while focusing on the message

If you have already set your objective, it’s clear than email campaigns are more than communication. They send out what you have to say. They release your message. So in order to deliver your message right, you need to focus. First of all it would be highly useful if you subscribe to newsletters from other companies. As you do, you’ll start thinking like a customer. You’ll easily notice what messages you open and which ones you delete without even clicking. When writing your copy, always use conversational tone, make it direct and include call to action. Your readers will genuinely want to click on your emails if you let them know they receive valuable content. Drive their curiosity, not only in reading your emails but in visiting your website and ultimately buying one of your product or services. When an email speaks a concise and direct conversation to a specifically crafted audience, it can drive immediate and emotional benefit but also leverages curiosity. And when the conversation has started, you need to focus on maintaining it and extending it even further, by listening to the audience and adding some extra value for them. Make them engage with your emails. Ask them what they would want to know or have, like some juicy info, specially crafted offers, new services and discounts and always include your link to your emails. Try to personalize each message and even ask the readers to participate. How? Make sure you always include social buttons so the readers could easily share the content of your emails and continue the conversation on all other Social Medias.

Test your messages and measure the success

You’ve come up with mail concepts, you have good subject lines and you’re about to launch your big email campaign. Stop. Before sending your email out, you need to do the test. You need to test out the look, feel and performance of your emails in order to achieve optimal results. For example, you have two concepts that you think would work great. Test them both between your employees, or friends. Find out which one performs better in terms of subject, body, call to action and you will have your winning email. There is a standard A/B testing for subject lines that determine whether your message is the right one to go to your readers’ inbox. Also emphasize the images. Always use clear, royalty cleared images and even better; make photo shoots to have your own image base. Make sure all the links are in right position, all clickable, all delivering the reader to the right destination. The last thing you would like is to carry your customer to a different location than desired one.

email marketingAfter all tests have ensured your email is ready and you send it and launch your email campaign, make sure you’ll able to measure the results. Measuring will help you see what works and what doesn’t for your audience which will allow you to have better and better future campaigns. Try to gather as many data as you can. Look up for real-time reports and results via Google analytics or similar tools. A successful email marketing campaign will indicate high percentage of people who have opened the email. The open/send ratio improves with considering all above points, especially accentuate the audience segmentation. But ultimately, the success of your email campaign will be resolved at the moment when you truly understand the email as your marketing medium.

Automation as a tool

There is a great advantage in email marketing. You don’t have to do everything by yourself. You can automate your email marketing. It’s easy, affordable and can save you a whole load of time, while letting you more space in developing your other strategies or creatively express yourself. Orange Interactive Technology creates customized email marketing automation solutions, enabling you to build stronger relationships with your audience, while measuring your results and keeping track of all previous and next campaigns.

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E-commerce Marketing trends for 2017

Online shoppers are here to stay

It is already the fourth month of 2017. By now, the total number of internet users worldwide has reached 3.5 billion from which 40% have bought at least one thing online. Or in plain imagesnumbers, that means that at this moment there are more than 1.4 billion customers worldwide available to be attracted by the e-commerce players in the market. And those numbers are about to rise as marketers everywhere are doing everything they can to get the piece of the online shopping pie. As e-Commerce itself is rapidly growing, marketers are using all possible forms of marketing channels and techniques to stand up against the already large competition and get more customers to shop their brands. But this refining of the e-Commerce marketing is constantly making customers even harder to win.

It’s all about the user experience

As it grows, the market becomes more innovative increasingly technology friendly. With all those new means, like VR for example, not only that attract new customers, but they boost their engagement, creating an extraordinary user experiences. And customers really care about that.  Companies and brands working in line with behavioral trends and following the consumers instead the otherwise will easily succeed in their e-Commerce marketing planning. Knowing the customers, not only current but potential ones as well and integrating their behaviors into the planning will be beneficial for both sides. For example, knowing that nowadays 51% of Americans prefer online shopping rather than in-store — number that rises to 67% for Millennials and 56% for Gen Xers will help you in your further positioning if you’re delivering in the US market.

E-commerce-web-development

The megatrends in e-Commerce

Looking at the numbers, one can easily conclude that brands without online stores are doomed to disappear. Starting from the fact that 2017’s customers owns at least 3 devices – smartphone, tablet, and computer, they expect quick, easy, and, above all, user friendly online shopping experience. So make this your starting point in the planning. Brands will need to be both aware of and benefit from the latest trends in ecommerce. To make it easier, we’ve identified several e-Commerce trends for 2017 to be taken into consideration in order brands to ensure both online and in-store sales growth.

  1. Be mobile friendly and advertise on Mobile: If you own a site that is not responsible for mobile devices, you’re wrong on so many levels. They are convenient and accessible making the customers addicted to them. So, if your customer is constantly holding a device, the chances they indexwill shop from it are really high. Some researchers show that 88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours. So, if you don’t own a responsive web site, you’ll be losing at least 70% of the visitors. True that mobile site doesn’t sound like a marketing tool, but if you think about advertising your products or services on Google or Social Medias, more than 0% of the traffic will be mobile device generated. PewInternet.org has researched the US population, concluding that two thirds have a mobile device and using it for the majority of their online searcher. 40% of the Americans abandon a slow loading website. While 74% of them return to mobile friendly websites, 67% were more likely to buy from a mobile friendly website. So, to conclude, making your website responsive, thus mobile friendly, will ultimately lead to more visits and necessarily to maximization of sales.

content-marketing

  1. Content Marketing: It’s 2017, customers already hate advertisements and over 200 million of them have installed an ad blocker. No one wants to be spammed anymore. So now what? You pull out that king card and win those customers with content. There are many companies that already sell thanks to content marketing. Communication with audience in all possible ways will both cost you lower and generate you 3x as many leads. It is simple – people love to be consuming content and creating interesting, relevant and catchy content will definitely increase your traffic and help you in sales growth.
  1. Listening to the customers and understanding their journey: Let’s face it: if one user has a bad experience on your website, he might never come back. Or even worse, a word-of-mouth campaign those customers bring can mean a big failure for a brand. This makes the user experience (UX) of your website now more important than ever. Following and understanding the customer journey by using Google analytics or any other analytics tool available should become top priority for any brand. No one should afford loopholes in their websites since they will lead to sales drops. As Brian Solls in his new book X: The experience when business meets design says: “Experiences are more important than products now. In fact, experiences are products.” So a smart thing to do would be to surf your website as if you were a customer. Shop like you would do on any other site. See what works well and what doesn’t and figure out a way to make the annoying stuff easier.
  1. Consume the technology, engage with VR and AR: From day to day harder it gets to become a market leader. The competition is fierce and overwhelming. So earlier you vrstart investing in the futuristic marketing, the sooner you’ll stand out from the competition. And by futuristic marketing, we mean investing in the “next big thing” which right now is the Virtual and Augmented reality. Take PokemonGo for example. It became a massive viral hit last year. And the total amount of active VR users is forecasted to reach 171 million by next year. So the time is now, take this advantage and improve the eCommerce experience with VR. Make your product virtually presented so the online shopper experiences them as he is in your physical store. Yes it is an expensive cutting-edge of technology. And yes, if you can afford it, go for it and immerse your customers with and VR experience.

 

  1. Take what your customers give you with User generated content: The idea of motivating your customers to generate content for you has been ongoing for a while now. users-social-media-contentBut is not as easy as it sounds. A brand should really stand out to have its customers speak instead. Being relevant, unique or even funny are among the attributes a brand should have to trigger conversation from its customers. And believed or not, user generated content id 20% more influential than any other media but much harder to have. Increasing the conversation should be among top of the planning list for eCommerce strategy for this year. Especially when 70% of consumers consider product and brand recommendations from their social circles trustworthy and 46% trust online reviews posted by other customers. In comparison, only 10% trust banner ads on websites. So, ask your customer to post images from your products, give them a hash tag, give them coupon or small rewards and increase the conversation for better sales.
  1. Invest in Review Marketing and Social feedback: And by invest, we mean try really, really hard about this. Today you’ll win a customer based on the reviews. It’s pure psychology. People like to be a part of the pact. They believe s recommendation they receive from a close member or someone they trust. So, the right thing to do now is to have a small incentive investment in your current customers in order to gain new ones. It will ultimately pay off. Numbers say that almost 63% of consumers are more likely to purchase from a site if it has product ratings and reviews from other customers. So if we haven’t convinced you yet, these numbers should.
  1. Hire a professional Influencer: Influencer Marketing can really help you increase your reach and ultimately your sales, if you do it right. And the right way to do it is by knowing and finding the right influencers. Whichever platform you choose (Twitter, Facebook, Youtube, Snapchat or Instagram) they each have different influencers. And it is still human recommendation. Consider influencers as brand ambassadors. Have them say what you have to say instead of you and have them interact with a community that will eventually become your community. And if knowing that almost 74% of consumers use social media channels to make purchase decisions and the previously stated facts that they believe user recommendations over brand ones should motivate you enough. As soon as customers relate to your brand it will be much easier.

 

  1. Make your customers feel special with a Loyalty program: It is quite easy. Reward your current customers for their loyalty. Coupons or points for discounts on every purchase will make them really happy. At the same time it is quite a good trigger for other customers to become yours as well. Attract the “onetime shoppers”, intrigue the “browsing shoppers” and reward the “loyals” and you will definitely rise your online sales.

 

  1. Be everywhere. Use an Omni-Channel selling. You have an banner-building-b2b-omni-channel-commerce-platform2eCommerce site. Your online shop is seamless. But why restrict? Put your products everywhere, on all selling platforms such as Amazon, eBay, Etsy, Jet, etc. This may seem like a contrary-marketing for you but you are wrong again. Multichannel shoppers do shop more often and they do spend over 3 times more than single-channel shoppers.

 

Other important marketing channels to focus your eCommerce in 2017:

  • Wallet payments
  • Triggered emails
  • Better & Free Return Shipping
  • On-Site Personalization
  • Social Media And Google Search Buy Buttons
  • Marketing automation
  • Non-robo response
  • Video marketing
  • Data driven from SEO