Tagged in: shopping

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E-commerce Marketing trends for 2017

Online shoppers are here to stay

It is already the fourth month of 2017. By now, the total number of internet users worldwide has reached 3.5 billion from which 40% have bought at least one thing online. Or in plain imagesnumbers, that means that at this moment there are more than 1.4 billion customers worldwide available to be attracted by the e-commerce players in the market. And those numbers are about to rise as marketers everywhere are doing everything they can to get the piece of the online shopping pie. As e-Commerce itself is rapidly growing, marketers are using all possible forms of marketing channels and techniques to stand up against the already large competition and get more customers to shop their brands. But this refining of the e-Commerce marketing is constantly making customers even harder to win.

It’s all about the user experience

As it grows, the market becomes more innovative increasingly technology friendly. With all those new means, like VR for example, not only that attract new customers, but they boost their engagement, creating an extraordinary user experiences. And customers really care about that.  Companies and brands working in line with behavioral trends and following the consumers instead the otherwise will easily succeed in their e-Commerce marketing planning. Knowing the customers, not only current but potential ones as well and integrating their behaviors into the planning will be beneficial for both sides. For example, knowing that nowadays 51% of Americans prefer online shopping rather than in-store — number that rises to 67% for Millennials and 56% for Gen Xers will help you in your further positioning if you’re delivering in the US market.

E-commerce-web-development

The megatrends in e-Commerce

Looking at the numbers, one can easily conclude that brands without online stores are doomed to disappear. Starting from the fact that 2017’s customers owns at least 3 devices – smartphone, tablet, and computer, they expect quick, easy, and, above all, user friendly online shopping experience. So make this your starting point in the planning. Brands will need to be both aware of and benefit from the latest trends in ecommerce. To make it easier, we’ve identified several e-Commerce trends for 2017 to be taken into consideration in order brands to ensure both online and in-store sales growth.

  1. Be mobile friendly and advertise on Mobile: If you own a site that is not responsible for mobile devices, you’re wrong on so many levels. They are convenient and accessible making the customers addicted to them. So, if your customer is constantly holding a device, the chances they indexwill shop from it are really high. Some researchers show that 88% of consumers who search for a type of local business on a mobile device call or go to that business within 24 hours. So, if you don’t own a responsive web site, you’ll be losing at least 70% of the visitors. True that mobile site doesn’t sound like a marketing tool, but if you think about advertising your products or services on Google or Social Medias, more than 0% of the traffic will be mobile device generated. PewInternet.org has researched the US population, concluding that two thirds have a mobile device and using it for the majority of their online searcher. 40% of the Americans abandon a slow loading website. While 74% of them return to mobile friendly websites, 67% were more likely to buy from a mobile friendly website. So, to conclude, making your website responsive, thus mobile friendly, will ultimately lead to more visits and necessarily to maximization of sales.

content-marketing

  1. Content Marketing: It’s 2017, customers already hate advertisements and over 200 million of them have installed an ad blocker. No one wants to be spammed anymore. So now what? You pull out that king card and win those customers with content. There are many companies that already sell thanks to content marketing. Communication with audience in all possible ways will both cost you lower and generate you 3x as many leads. It is simple – people love to be consuming content and creating interesting, relevant and catchy content will definitely increase your traffic and help you in sales growth.
  1. Listening to the customers and understanding their journey: Let’s face it: if one user has a bad experience on your website, he might never come back. Or even worse, a word-of-mouth campaign those customers bring can mean a big failure for a brand. This makes the user experience (UX) of your website now more important than ever. Following and understanding the customer journey by using Google analytics or any other analytics tool available should become top priority for any brand. No one should afford loopholes in their websites since they will lead to sales drops. As Brian Solls in his new book X: The experience when business meets design says: “Experiences are more important than products now. In fact, experiences are products.” So a smart thing to do would be to surf your website as if you were a customer. Shop like you would do on any other site. See what works well and what doesn’t and figure out a way to make the annoying stuff easier.
  1. Consume the technology, engage with VR and AR: From day to day harder it gets to become a market leader. The competition is fierce and overwhelming. So earlier you vrstart investing in the futuristic marketing, the sooner you’ll stand out from the competition. And by futuristic marketing, we mean investing in the “next big thing” which right now is the Virtual and Augmented reality. Take PokemonGo for example. It became a massive viral hit last year. And the total amount of active VR users is forecasted to reach 171 million by next year. So the time is now, take this advantage and improve the eCommerce experience with VR. Make your product virtually presented so the online shopper experiences them as he is in your physical store. Yes it is an expensive cutting-edge of technology. And yes, if you can afford it, go for it and immerse your customers with and VR experience.

 

  1. Take what your customers give you with User generated content: The idea of motivating your customers to generate content for you has been ongoing for a while now. users-social-media-contentBut is not as easy as it sounds. A brand should really stand out to have its customers speak instead. Being relevant, unique or even funny are among the attributes a brand should have to trigger conversation from its customers. And believed or not, user generated content id 20% more influential than any other media but much harder to have. Increasing the conversation should be among top of the planning list for eCommerce strategy for this year. Especially when 70% of consumers consider product and brand recommendations from their social circles trustworthy and 46% trust online reviews posted by other customers. In comparison, only 10% trust banner ads on websites. So, ask your customer to post images from your products, give them a hash tag, give them coupon or small rewards and increase the conversation for better sales.
  1. Invest in Review Marketing and Social feedback: And by invest, we mean try really, really hard about this. Today you’ll win a customer based on the reviews. It’s pure psychology. People like to be a part of the pact. They believe s recommendation they receive from a close member or someone they trust. So, the right thing to do now is to have a small incentive investment in your current customers in order to gain new ones. It will ultimately pay off. Numbers say that almost 63% of consumers are more likely to purchase from a site if it has product ratings and reviews from other customers. So if we haven’t convinced you yet, these numbers should.
  1. Hire a professional Influencer: Influencer Marketing can really help you increase your reach and ultimately your sales, if you do it right. And the right way to do it is by knowing and finding the right influencers. Whichever platform you choose (Twitter, Facebook, Youtube, Snapchat or Instagram) they each have different influencers. And it is still human recommendation. Consider influencers as brand ambassadors. Have them say what you have to say instead of you and have them interact with a community that will eventually become your community. And if knowing that almost 74% of consumers use social media channels to make purchase decisions and the previously stated facts that they believe user recommendations over brand ones should motivate you enough. As soon as customers relate to your brand it will be much easier.

 

  1. Make your customers feel special with a Loyalty program: It is quite easy. Reward your current customers for their loyalty. Coupons or points for discounts on every purchase will make them really happy. At the same time it is quite a good trigger for other customers to become yours as well. Attract the “onetime shoppers”, intrigue the “browsing shoppers” and reward the “loyals” and you will definitely rise your online sales.

 

  1. Be everywhere. Use an Omni-Channel selling. You have an banner-building-b2b-omni-channel-commerce-platform2eCommerce site. Your online shop is seamless. But why restrict? Put your products everywhere, on all selling platforms such as Amazon, eBay, Etsy, Jet, etc. This may seem like a contrary-marketing for you but you are wrong again. Multichannel shoppers do shop more often and they do spend over 3 times more than single-channel shoppers.

 

Other important marketing channels to focus your eCommerce in 2017:

  • Wallet payments
  • Triggered emails
  • Better & Free Return Shipping
  • On-Site Personalization
  • Social Media And Google Search Buy Buttons
  • Marketing automation
  • Non-robo response
  • Video marketing
  • Data driven from SEO
Online Shopping

Online Shopping: Are You Addicted Yet?

The power of “add to basket” button

Generally when people browse retailers, or web pages that sell certain products or services want to have a buying option. Not having an e-commerce solution it’s a huge mistake. It’s 2017, a period where annoying shoppers by reminding them to visit a physical store is not considered cool, especially when shoppers love the online experience. How much ever sparkle and fun it adds to your pexels-photo-230544Saturday visiting a mall for shopping fares lower than online shopping where experience is concerned, the latter is far better, and doesn’t require leaving the house, office or the place of being at the moment!

Unless selling goods for old people, most retailers consider their customers as digital and contemporary. They like to have their options open and not waste too much time. They want to be able to quickly and easily look for what they want, find it and buy it. Online shopping not only is faster, better and much, much easier for them, it quickly becomes their only shopping option.

E-commerce will become a ‘traditional’ business, says Alibaba’s Chairman and former CEO, Jack Ma “We anticipate the birth of a re-imagined retail industry driven by the integration of online, offline, logistics and data across a single value chain.”

It’s in your phone, so you shop on the go
The “everywhere convenience” can easily create the first online shopping addiction. Shop wherever you are, whether in the office, at home, while waiting in the car for the lights to turn green, Online shoppingwhile lying on the beach or before going to bed at night. The Online shopping platforms are open 24×7. And for no-timers, this might be on the top of the why-shop-online list.

Addiction grows bigger knowing that a shopper, in online shopping model, has the power to compare prices from different sellers just in a matter of clicks. The freedom of choosing the best and most affordable product online, while saving time and energy is a blast!

It’s you and you only

Let’s say you are a tech freak or you really, really want to be the first to get the hands on some new or discounted item. Well, new arrivals or big discounts pull crowds in stores. This possibility makes online shopping a paradise if you hate crowds. Plus, nowadays online sales tend to have more significant discounts than offline ones. Take Black Friday and Cyber Monday for instance. So, no spending your precious time, no waiting in lines and no driving (so no traffic jams). It will only take a simple browsing and just a few clicks, whilst wearing your favorite pajamas. Maybe this crowd avoidance is the most obvious benefit to get you hooked on online shopping. Well, if not…

There’s everything online!

Were you thinking about green sunglasses? Bam! OEMFD40You found them online. You would even find better red ones. When shopping online, there are much more products and many more options. A thousand styles, color combinations and price ranges. Are you shopping for the whole family? No problem, it’s done in few tabs only. Instead of wandering around multiple stores you can choose from the variety of online products. You can easily shop at multiple stores at the same time. And even more important, online stores never close up! Payment is always available via your credit card, or yet more, there is pay-on-delivery option to pamper you even further.

No more Out-of-stock freak outs

How many times have you gone to the mall to buy some new clothes and your number or color was out of stock? Almost always in offline sales, all good products are gone in no time. But not online! If out of stock, you can still order it and receive it as soon as it becomes available again. Email subscription to your favorite online stores makes things even easier. You get notified of new arrivals, sales or products coming back in stock again. In short, there is a slight or no chance at all that you miss buying your favorite products online.

The addiction has grown bigger, right?

You have developed an everyday habit of revisiting several retailers to see if they have promotions, sales or new arrivals. There is always an opened tab of an online store or you have a full shopping cart in your browser, waiting for the “buy now” click. Your mailman has your cell phone number. And he’s calling on the weekly basis. You get carried away and shop from work. Almost all the websites you online shoppingvisit have ads and banners from your online stores. Your inbox is full of promotional emails, codes and discount newsletters. Discount or sale emails give you heebie-jeebies. You’ve learned your way and shop only from free shipping and free return stores. You’ve started receiving packages you forgot to order or something you ordered twice since you forgot to order it the first time. You get a bit depressed every time an item you want is “sold out” or hasn’t arrived on time and you “needed just that”. When your friends invite you to the mall, you quickly respond with “I can order that online.” You have more than one shopping mobile apps. And finally, you are stressed out every time an item that arrives is not as you’ve expected.

Well, face it; you might be addicted to online shopping. Congratulations.

 

Marija Stardelova                                                                                                                                              Marketing Specialist and Blogger, Orange Interactive Technology